How to migrate ZTA to PRA
This article provides information to migrate the ZTA (Zero Trust Access) service to the PRA (Privileged Remote Access) service.
For migration​
- App Gateway version 6 is required.
- If your environment is using App Gateway 4 or 5, upgrade to version 6 first => How to upgrade App Gateway version 4 or 5 to 6.
- For migration, the following tasks will be performed:
- Migrate to PRA on the Admin Portal.
- Migrate to PRA on the App Gateway's servers.
- After migration,
- Cannot rollback service to ZTA because ZTA service is already discontinued.
- ZTA service will be removed from your tenant after 2 week later.
- ZTA service will be read-only on the Admin Portal.
- Please use PRA's Admin console. It's on the User Portal.
Migrate Procedure​
Migrate to PRA on the Admin Portal​
- Login to the Admin Portal => Accessing Admin Portal.
- Go to Tenant / Services.
- Click "Migrate to PRA" button.

- Displays confirmation. Click "OK" button if you want to migrate to PRA.

- Once the migrate to PRA is complete, PRA service is displayed and ZTA service is displayed "Migrated service: PRA" and it's Read-only.

Migrate to PRA on the App Gateway's servers​
All App Gateways need to perform the following procedure.
- Login to an App Gateway's server
- Start Safous CLI Menu
sudo safous - The following is Safous CLI Menu. Perform "[6] Migrate to PRA".

Input "6" and enter key. - Safous CLI Menu displays confirmation as the following

Input "Y" and enter key. - Once the migrate to PRA is complete, Safous CLI Menu will display the following.

Input enter key. - Backed to Main Menu. Input "0" and finish Safous CLI Menu.
PRA Admin Console​
How to access to PRA Admin Console​
How to reset the System Admin's password and enrollment​
If you forget System Admin's password (or MFA's secret), please do the following.
- Login to the Admin Portal => Accessing Admin Portal.
- Go to Settings / PRA / Configurations / System Admins.
- Click [ + ] button of admin user.
- Click "Reset Password" button if you want to reset password.
- Click "Reset Enrollment" button if you want to reset enrollment.